Shipping & Returns



Shipping Information

Mypromostore.com is mindful of the fact that shipping costs are often an unwelcome extra expense. We therefore make every effort to select the most economical method of delivering your goods to you in perfect condition and on time.

All orders are shipped FOB (freight on board) from the factory. It is our guarantee that your goods will ship on or before the date specified on our order confirmation. Mypromostore.com cannot be held responsible for delay’s incurred while your products are in the possession of the selected carrier.

It is our policy to thoroughly discuss the timings of the order process and to determine whether a “must not miss” or “hard date” exists with the order to ensure that we are able to meet your needs. Customers must consider that if an item has an estimated production time of 10 business days and an estimated shipping time of 3 business days then their product will arrive in 13 business days.

Mypromostore.com ships its orders using it own accounts with the carrier and the costs are included on your order. If you would prefer to use your own shipping account, you are welcome to do so. Customers using their own accounts for shipping are responsible for insuring the shipment. Mypromostore.com is not responsible for any loss or damage to your goods while in transit and you will be responsible for the full amount of your purchase.

Split Shipments

Shipping to multiple locations is not a problem for mypromostore.com, there will, however, be a small charge for the service. Please contact info@mypromostore.com with the specifics of your shipping needs.

International Shipments

Mypromostore.com has experience of working with organizations throughout the world and will ship goods to most foreign countries. As with shipments within the United States, Mypromostore.com guarantees that your order will leave the factory on or before the ship date specified on our Order Confirmation.

While every effort will be made to ensure the timely delivery of their goods, international customers should be aware that due to factors beyond our control, such as customs clearance, Mypromostore.com cannot guarantee the delivery times of international shipments.

Transfer of Ownership of Merchandise

All goods become your property at the time they are accepted by the carrier.

Returns

Mypromostore.com has an exemplary record of fulfilling orders to our customer’s requirements. We guarantee to supply you your goods to the exact specifications of the agreed pre-production artwork proof. Should you encounter a problem please contact our customer service team toll free on 1-877-838-3700 within 30 days of receipt of your order.

Minimum Order

At mypromostore.com we continually update our products to ensure that we represent the best value for money in the promotional products industry. To allow us to do this we have to assign minimum quantities to each product to ensure that we don’t actually lose money on the order! With this being the case it is very rare that we can ever supply our customers the products they see on the website below the minimum quantity.

That being said, sometimes there are special items on closeout or on sale that we might be able to supply to you at slightly lesser than the minimum quantity. If you are flexible over what the actual product is then often we can help. Call us toll-free on 1-877-838-3700 and we will do our very best to satisfy your needs.

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